Guest-FAQHere is a summary of the most frequently asked questions, but please do not hesitate to contact us if you have other questions.

♦What is Guest in the City?
Guest in the City is a collaborative platform that is used to connect two communities:
Hosts who welcome and entertain guests (people wanting to participate in the experience) for a meal, a cooking class, or to discover the region or town they are visiting.
Guests, who are travelers or just looking for an authentic experience, are the recipients of the meal or activity with individuals all over France.

♦What listings and activities can I find on Guest in the City?
The Guest in the City website allows you to book meals and activities that are offered by hosts including: cooking classes, wine tours, overnight stays, painting classes, guided tours & hikes…

♦Can I register on Guest in the City for free?
Yes, registration for guests and for hosts is completely free.

♦How do I make a reservation on Guest in the City?
It is simple: start by looking for an available meal or activity in the region of your choice. Next, select the listing that interests you and make a reservation for your preferred date. After the host confirms your reservation, meet up at the address indicated by your host to participate in a fun, unique experience!

♦How do I pay for the meal or the activity?
The payment is made directly on the site, in a secure window and through credit card. This way you will have nothing to settle on the day of your activity.

♦Does Guest in the City take a booking fee?
Yes, the site charges a 10% commission for booking fees. For example, if you reserve an activity that is 20 euros, you will be charged a total of 22 euros.

♦I am no longer able to attend the activity I reserved. Is it possible to cancel?
Yes, it is possible to cancel the activity up to 48 hours prior to the event for a full refund of the activity. However, the booking fee is non-refundable. If you cancel after the cancellation deadline, you will not receive a refund and be charged in full.

♦I forgot my password/am unable to login/need to change it.
Click Login at the top right corner of the Guest in the City website and then click on “Forgot your password?” at the bottom of the page. You will be directed to enter your email and then a new password for your account will be sent to your email.

Host-FAQ

♦How do I register as a Host on Guest in the City?
Signing up is very easy: Just click “Post a Listing” or “Register” on the upper, right-hand corner of this page. In the web form that appears, click on “I want to post a listing”, then provide your full name and email address, and create a password. For the host information, we will request a phone number and home address. Confidentiality is primary, and so only your first name, the languages you speak, and the personal description you enter will appear in your listings on Guest in the City.

♦Is Host registration free?
Yes, signing up as a host is completely free.

♦How do I publish a listing on Guest in the City?
Once you have filled out the form to become a host, click “Propose an Activity” and fill out the sections of the web form, clicking Next to navigate from one to the other.
Note: You need to be logged in to see the “Propose an Activity” link. The Guest in the City editorial team reserves the right to make minor modifications to your activity description to improve your listing’s content or remove any content that is deemed inappropriate.

♦I do not wish to provide home-cooked lunches or dinners. May I offer other services or activities?
Yes! You can offer cooking classes, wine tasting events, guided tours, outdoor activities, and rooms to rent. You may submit those services or activities by clicking the “Propose an activity” button up and to the right of the screen.

♦How do I set the price of an activity?
You establish the price of a meal in regards to the quality of the food offered, the beverages served, and the premises where the meal is hosted. On average, the price of a meal can be between 10 and 25 euros per guest. Prices vary for other activities, but we recommend that you keep prices affordable in order to increase the chances that your listing will attract guests.

♦Do I pay a commission to the website Guest in the City?
No. The price set by hosts for a meal or a service is fully paid to them. Guest in the City charges the guest a 10% commission on top of the activity price.

♦I need to cancel the meal or the activity booked by a guest. What should I do?
In case of a cancellation, you must immediately alert:
– Your guests
– Guest in the City via the following email address: cancel@guestinthecity.com

♦I cannot accommodate more than two guests, is it an issue?
Not an issue at all! You are free to set the maximum number of guests you can accommodate. There is no minimum. You can set it in regards to the space you have in your home or the number of people you can accommodate during your activity.

♦I received several booking requests for the same date. Am I allowed to host all of them at the same time?
Yes, you may host a meal with several guests who don’t know each other, as long as the total number of guests does not exceed the maximum number of guests you can accommodate.

♦My guests did not show up on the date the meal or activity had been booked. Will I still receive their contribution?
Guests can cancel their booking up to 48 hours prior to the event. If they do, you will be notified and you won’t get paid. If the guest cancels later than the cancellation deadline or does not cancel at all, you will receive their full contribution.